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The New Yorker Hotel’s Commitment to You

Our doors remain open — and your wellbeing is our primary focus

Updated August 18, 2020


The New Yorker Hotel remains open for overnight and day stays. We have comfortable beds, clean guestrooms and team members ready to warmly welcome you with smiles and gratitude.


Per government regulations, our fitness center is closed for now. Trattoria Bianca and Butcher & Banker are also temporarily closed but Tick Tock Diner is open for outdoor dining and takeout.

ABOVE & BEYOND

 


Based on guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we are taking extraordinary preventative measures to help protect our guests and team members from exposure to the COVID-19 virus.

 


Our Above & Beyond health and safety plan — described below and on signage throughout the hotel — is designed to help prevent the spread of the virus and will be updated regularly to reflect the latest science.

 

Health and Safety Highlights

  • Temperature checks are required for guests, team members and vendors. Upon entering the hotel lobby, guests' temperatures are taken by a  contactless monitor placed 6 feet away. A guest will not be permitted to enter the hotel after two consecutive readings of 100.4°F or higher, and the guest’s hotel reservation will be refunded. Team members and vendors who register a temperature of 100.4°F or higher will not be permitted in the hotel and may only return when state and local health policies allow.
  • Stringent cleaning and disinfecting protocols are in place. We are using only disinfectants qualified by the Environmental Protection Agency (EPA) as effective against COVID-19. (See more on our cleaning procedures below.)
  • Social distancing is required. Visual markers ensure that everyone has a guide for remaining at least 6 feet apart throughout the hotel and its grounds. We have rearranged furniture and furnishings where possible and team members are enforcing 6-feet distances in public areas (such as the hotel lobby and entrances), event spaces, restaurants and employee areas.
  • Masks are a must. Team members, guests, visitors and vendors must wear a face covering at all times while in public spaces where social distancing cannot be maintained, except when smoking outdoors, actively drinking or actively eating. We may ask you to remove your mask briefly to provide age or identity verification. (For security purposes, coverings that obscure the entire face are not permitted.)
  • Sanitizing stations are available throughout the hotel. Touchless stations stocked with hand sanitizer or sanitizing wipes (containing 60% ethanol or 70% isopropanol in keeping with CDC standards) are placed in public and employee areas.
  • Elevators are limited to two people.
  • Team members are required to wear the provided Personal Protective Equipment and they are receiving additional training. The training covers proper handwashing and other safety techniques.
  • Plexiglass has been added at the front desk.

 

Cleaning and Sanitizing

 
Public Spaces

  • Cleaning in all public spaces is increased with special attention to high-touch surfaces. These surfaces include, but are not limited to, front desk counters, door handles, counters, chairs, tables, guestroom door locks, electronic kiosks, escalators and stair handrails.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Restrooms are stocked with EPA-approved antimicrobial soap.
  • The fitness center will be stocked with hand sanitizer and sanitizing wipes so guests can wipe down equipment before and after use.
  • The fitness center will be cleaned every hour.

Guestrooms

  • Guestrooms are deep cleaned after every checkout. Daily cleaning will only be performed by a team member when you are absent from the guestroom.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used. We pay special attention to high-touch areas such as hard surfaces, counters, television remote controls, toilet seats and handles, door and furniture handles, faucet handles, nightstands, telephones, control panels, light switches, thermostats and flooring.
  • Room keys are sanitized before distribution. We try not to share items like pens, but if we must, they are disinfected between uses.
  • Our laundry service washes linens in high temperatures. If you need extra linens, let us know. When linens are collected for washing, we are using sealed laundry bags.
  • In the event of a suspected case of COVID-19, the guestroom will be closed and deep cleaned. The guestroom will not be available for occupancy until the room is deemed safe.

 

Event Space

  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Social distancing is required. Furniture has been spaced 6-feet apart and attendance will be capped based on the current local guidelines. 

 

Traveler Health Form

  • At check-in, we will ask whether you have traveled from a state on New York's list of restricted states within the last 14 days. If you answer yes, we will require you to provide proof of a completed Traveler Health Form (a screenshot of the certification page of a completed form on your cellular phone or laptop). If you cannot provide proof, we will require you to complete the Traveler Health Form, either by electronic means or on paper, and show us proof of completion before entering your guestroom.

 

Medical Concerns

  • If you are not feeling well, let us know. Our front desk staff is available 24/7 to assist you with emergency numbers and referrals to nearby medical facilities.

 

If you have any questions about our Coronavirus procedures, please email us at reservations@nyhotel.com. We are here for you.

BOOKING FLEXIBILITY


While travel remains restricted in many parts of the world, we want to provide flexibility.

 

Reservations directly booked through The New Yorker Hotel or Wyndham before July 1, 2020 for stays through September 30, 2020 may be cancelled at least 48 hours prior to your scheduled arrival date for a full refund. 

 

Reservations directly booked through The New Yorker Hotel or Wyndham before July 1, 2020 for stays on or after October 1, 2020 may be cancelled 48 hours prior to your scheduled arrival date for a credit of the full deposit amount to be used within 12 months of the original arrival date.

 

For reservations directly booked through The New Yorker Hotel or Wyndham after July 1, 2020, the cancellation policy on your reservation confirmation email applies.

 

For reservations booked through a travel agent or an online booking platform, please contact the agent or booking platform directly. 


To modify or cancel your reservation, click here and then click on My Bookings.

 
If you have questions about your reservation, please call us at (212) 971-0101 or email us at reservations@nyhotel.com and a team member will respond as quickly as possible.

 


Take care, stay healthy and thank you for being part of The New Yorker Hotel family.

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