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The New Yorker Hotel’s Commitment to You

Our doors remain open — and your wellbeing is our primary focus

Updated April 1, 2020


The New Yorker Hotel remains open for overnight and day stays. We have comfortable beds, clean guestrooms and team members ready to warmly welcome you with smiles and gratitude.


Our restaurants are closed for now.

 

Our Commitment to Cleanliness

We share your concerns about the novel Coronavirus (COVID-19), and we want to keep you informed about the extraordinary preventative measures we are taking to protect our guests and team members from exposure to the virus.

Your safety and wellbeing are our first priority. That’s why we have elevated our protocols to continuously sanitize everything you touch.

 

Occupied guestrooms are cleaned daily.

This process includes:

  • Cleaning and disinfecting bathrooms and all surfaces.
  • Removing all garbage and waste, including unfinished food.
  • Laundering towels and linens at a high temperature.

 

Public restrooms and areas are cleaned regularly by a Public Space Sanitization Team.

Disinfecting is their primary focus. Team members are dedicated to continuously disinfecting public surfaces — including elevators, doorknobs, counters, tables, chairs and electronics. All public bathrooms are cleaned and disinfected multiple times throughout the day. We are using the best disinfectants on the market.

 

Employees are receiving special training on hygiene and disease prevention.

  • Team members are regularly instructed on appropriate hygienic and disease prevention practices.
  • Team members are reminded to avoid touching their eyes, nose or mouth.
  • Team members are instructed to stay home if they are not feeling well.

 

Hand sanitizer and antimicrobial soap are provided for guests and team members.

Hand sanitizer containing at least 60% alcohol is available throughout the hotel and in employee areas. Restrooms are stocked with EPA-approved microbial soap.

 

Team members are available to assist guests with medical issues.

Our front desk staff is available 24/7 to assist with emergency numbers and referrals to nearby medical facilities.

We are monitoring news and guidelines from the government and the Centers for Disease Control and Prevention and we are vigilantly following the advice to keep you healthy. If you have any questions about our Coronavirus procedures, please call us at (212) 971-0101. We are here for you.


Booking Flexibility

While travel remains restricted in many parts of the world, we want to provide flexibility.

Reservations directly booked through The New Yorker Hotel or Wyndham for stays through May 31, 2020 may be postponed without penalty* or cancelled for a full refund at least 24 hours prior to your arrival date.
*Reservations may be rescheduled for a future stay with the same number or more of nights from June 1, 2020 through September 8, 2020; November 15-30, 2020; and December 13-17, 2020.

Non-cancellable reservations directly booked through The New Yorker Hotel or Wyndham for stays after May 31, 2020 may be postponed without penalty at least 48 hours before your arrival date for a future stay with the same number or more of nights. To modify or cancel your reservation, click here and then click on My Bookings.

For reservations booked through a third-party online travel agency, please contact your provider.

If you have questions about your reservation, please call us at (212) 971-0101 or email us at reservations@nyhotel.com and a team member will respond as quickly as possible.

Take care, stay healthy and thank you for being part of The New Yorker Hotel family.

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